Framed items:
7-day return window for unused/unopened in original condition (buyer pays return shipping).

Live eggs:
No returns/refunds due to live, delicate, and time-sensitive nature. We have a 70–90% hatch rate guarantee. 

Refunds are available if the entire lot fails, photos will be required.

Alternatively, SG can also arrange for a new egg shipment in line with the emergence of our next group adult moths / butterflies.

SG will try to rectify any full-lot failures in the ways mentioned above.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Privacy Policy for Sylvaura Grove:
Effective Date: January 2026
Sylvaura Grove ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop, purchase products, or interact with us.

By using our shop, you agree to the terms of this policy. If you do not agree with this policy, please do not access or use our shop.

1. Information We Collect - We collect information from you in several ways:

Personal Information:
When you make a purchase, we receive information such as your name, email address, billing/shipping address, payment details (processed by third-party providers like PayPal), and phone number, to process your order.

Order Information:
Details about your orders, including product preferences, custom requests (e.g., for framed moth specimens), and communication history.

Usage Data:
Automatically collected data like your IP address, browser type, device information, and interactions with our shop listings for sales analytics.

Communication Data:
If you contact us via messages, email, or social media, we save the content of those interactions.

We do not collect sensitive information (e.g., race, religion, health data) unless voluntarily provided in custom orders.

2. How We Use Your Information:
We use your information to process and fulfill orders, including shipping your handmade framed specimens and all other items in our online shop. Also, to communicate with you about your purchase, updates, or inquiries.

Improve our shop, such as analyzing trends in product preferences (e.g., male vs. female moths).

Comply with legal obligations, like tax reporting or dispute resolution.

Prevent fraud or abuse.

Send promotional messages if you opt-in, but you can unsubscribe anytime.

We retain information as long as needed for these purposes or as required by law (typically 7 years for financial records).

3. Sharing Your Information:
We share information only as necessary for order fulfillment with third party service providers like shipping carriers (e.g. USPS) for delivery, or payment processors (e.g. PayPal, Stripe).

Legal Requirements:

If required by law, subpoena, or to protect rights/safety.

We do not sell your personal information to third parties for marketing.

4. Security:
We take reasonable measures to protect your information. However, no system is 100% secure—transmit information at your own risk. Report any suspected breaches to us immediately.

5. Your Rights and Choices:
Depending on your location (e.g. CCPA for California), you may have rights to: Access, correct, or delete your data.

Opt-out of data sharing/sales (though we don't sell data).

Restrict processing or object to certain uses.

To exercise rights, contact us via messages.

We respond within 30-45 days.

6. Children's Privacy:
Our shop is not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from minors.

7. Changes to This PolicyWe may update this policy—changes will be posted here with a new effective date. Continued use after changes means acceptance.

8. Contact Us - For questions, please reach out to us via the contact us section of our webpage.

Thank you for your trust and patronage!

For intrastate movement (within the state of New Jersey), you do not need a permit to receive cecropia moth eggs from us.

For interstate movement outside of New Jersey, we ask that you please abide by USDA requirements and acquire a PPQ-526 permit, simply listing us as the origin and your residence as the destination.

See the list of eligible states in separate FAQ prompt where cecropia are native and common.

These are the list of states where recipients are likely to be granted a PPQ-526 permit (interstate transport) - note this is not needed for New Jersey residents - from the US Department of Agriculture.

Full List of Qualifying US States (Where Cecropia moths are native & common):

• Northeast:
  Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont

• Mid-Atlantic:
  Delaware, Maryland, Virginia, West Virginia

• Southeast:
  Alabama, Florida (central/northern), Georgia, Mississippi, North Carolina, South Carolina

• Midwest/Great Lakes:
  Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, Ohio, Tennessee, Wisconsin

• South-central/Plains: Arkansas, Kansas, Louisiana, Nebraska, North Dakota (eastern), Oklahoma, South Dakota (eastern), Texas (central/eastern)

Framed preserved specimens are legal to buy/sell in the US (no permits needed for dead insects). Live eggs may have state restrictions (e.g., some require permits for non-native or regulated species)—we comply with USDA/USFWS rules and ship only to allowed areas.

We are based out of New Jersey, USA. If you intend to purchase livestock via our shop, we ask that you please acquire a PPQ-526 permit from the US Department of Agriculture if you are purchasing from another state. Transporting live organisms is subject to local and federal laws.

No, not at this time, we are only shipping framed specimens and our live eggs within the United States.

This is especially true when it comes to live eggs. Only certain states qualify to receive egg shipments. This is expanded upon further in other parts of our FAQ.

Yes! All specimens are genuine, naturally deceased butterflies and moths that have been preserved, pinned, and framed by hand. We do not sell fakes, replicas, or plastic models.

With proper care (avoid direct sunlight, high humidity, extreme temperatures), they can last decades. Display in a dry, stable environment; dust gently with a soft brush if needed. No special chemicals required.

The shadow boxes are not completely sealed shut to allow for ease of specimen removal. If buyers so desire, the frames can be sealed, but we recommend the buyer does so at their own discretion.

General tips:

-Avoid high-VOC/oil-based caulks, superglue/epoxy near the specimen (fumes can fog glass or embrittle wings).

-Skip permanent seals if you might want to access later (e.g., reposition specimen)—hot glue or tape is easier to reverse than silicone.

-Don't over-seal airtight unless necessary—many collectors keep frames in stable rooms (40–50% humidity, low light) without extra sealing, and specimens last decades.

Yes! While it is wise to familiarize yourself ahead of time, there will always be a general care guide to caring for your livestock. We will ensure they arrive to you safely and that you have the guidance you need to move forward with clarity and confidence.

Our preserved specimens - if not captive bred on-site in our indoor enclosure - are ethically sourced from reputable and sustainable suppliers. We do not support the wild collection of protected species or habitat-damaging practices.

Yes—we prioritize ethical sourcing and only using organisms that have lived out their natural lifespan and died of natural causes. The vast majority of our shop consists of captive-bred organisms, no CITES-protected species without proper documentation. Buying from sustainable suppliers supports habitat protection and reduces pressure on wild populations. We can’t emphasize enough, no organisms are killed specifically for our products.

Our 10 × 10” shadow boxes are made exclusively with 1 × 5” pine wood, and use water-based stains and finishes emit far fewer VOCs, and dry much faster. They have minimal odor or fumes once hardened. They are also widely recommended for sensitive applications.

We otherwise use UV resistant plexiglass to prevent fading, and acid-free materials within the frame as to not damage the integrity of our specimens. All frames will come mounted with D-ring hardware to wall mount with ease. Any decorative elements inside the frame do not harm the integrity of the specimen.

Do not release captive-reared organisms into the wild unless they are native to your exact location and released at the right time/season (risk of genetic disruption or disease). Best to observe, photograph, or release only in controlled/approved ways in accordance with your applicable laws.